Exchange Data and Streamline Transactions with Agent Gateway Management
The Informatica solution for agent gateway management enables insurance carriers to integrate, manage, and view all data transactions taking place with agents. The solution supports transformation of any document, file, or message to and from ACORD (or other format used by the carrier). It allows carriers to share data locked in disparate back-office systems by transforming it into the formats that agents prefer.
- Accelerate agent onboarding
- Reduce operational and maintenance costs by more than 50 percent
- Minimize risks inherent in hand coding data transformations
- Ensure regulatory compliance by identifying issues early and enabling non-IT users to resolve them
- Enable agents to better manage opportunities, increase wallet share with customers, and increase profitability
- Strengthen agent relationships
- Boost agent productivity
Agent Gateway Management Challenges
Insurance carriers require a robust network of agents to achieve growth, profitability, and competitive advantage—and agents, in turn, need carriers with products that meet the demands of the market. As agents become increasingly independent, carriers must work harder to maintain and expand their sales channel.
To become attractive business partners, carriers must improve agents' ability to offer the right product to the right customer at the right time. That means getting the right information to the agents supporting the sales process. Yet the necessary data is often locked in administrative back-end systems and accessed through a variety of formats, including ACORD XML, AL3 and COBOL. The key challenge is how to extract data from disparate backbone systems in order to cost-effectively provide agents with more data in more formats in real time.
Agent Gateway Management Solution Key Features
- Best-of-breed data integration, both within your organization and between carrier and agent, including full managed file transfer capabilities
- Native support for ACORD XML and prebuilt transformations for ACORD AL3 and COBOL
- Universal data transformation supports a single integrated view of customer, agent, and policy
- Easy-to-use feed configuration via a Web-based console allows business users to configure feed formats according to agent requirements and create feeds and reports quickly with minimal IT involvement
- Visual IT development and business tools help automate and standardize manual processes with no coding
- Management and monitoring provides visibility into the data at every step
- Support for multiple data formats, including insurance industry standards, proprietary formats, and documents
- Automatic application of changes to industry standards
- Monitoring tools enabling business and IT to identify and resolve errors in the data exchange quickly so brokers get the right data at the right time
- Pre-emptive data quality to prevent poor data from entering the system
- A robust, scalable hub-and-spoke architecture that supports a phased build-out