Best Practices for Transforming Experience & Engagement With Data

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Make sure your enterprise customer data strategies and architecture are capable of delivering the superior experience and engagement that help you compete successfully for customer attention and loyalty.

“Architecting and Delivering Intelligent Customer Experience” explores how a well-architected Customer 360 solution can transform your approach to CX. You will learn about:

  • Best practices for successful digital CX initiatives
  • Potential pitfalls in customer data strategy and architecture
  • Creating connected experiences for customers and partners through AI, context, and advanced analytics

Featured Speakers:

  • Khoi Hoang, VP, Strategic Initiatives and Principal Architects, Informatica
  • Nick Dobbins, Senior Principal Architect, Informatica

 

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