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CX Perspectives: The Future of Banking and CX

Creating & Expanding the Customer-First Mindset With Data & Technology

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In today’s banking market, staying competitive demands a customer-first mindset. And data and technology are critical to building and delivering the superior real-time customer experience that drives growth and builds market share.

 “CX Perspectives: The Future of Banking and CX” is a conversation between CX expert Blake Morgan and Ana Delgado, Executive VP and Chief Customer Experience Officer at UnionBank of the Philippines, the first bank in that country to introduce debit cards and internet banking. You will learn how this longtime market leader continues to innovate for agility and customer-centricity by:

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Please complete the form below to watch this webinar

All fields are required.

Informatica will use data provided here in accordance with our privacy policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Defining CX for banking
  • Outlining a digital transformation framework
  • Identifying key metrics and KPIs
  • Creating and delivering services that meet real-time demand

Speakers:

  • Blake Morgan, CX Expert
  • Ana Delgado, Executive VP and Chief Customer Experience Officer, UnionBank of the Philippines