Northern Arizona University

Founded in 1899, Northern Arizona University is a public university centered on students. Its academic programs, research, public service, and creative endeavors enrich lives and create opportunities in Arizona and beyond. NAU develops solutions to challenges and drives innovation in a supportive, inclusive, and diverse environment.

“With Informatica Cloud Data Integration behind our education CRM initiative, we engage with students in ways that make them want to enroll and come back.”

April Cook

Project Manager, Northern Arizona University

Business Need

Offer students a seamless, connected experience across all university departments
Enhance student academic consultations by giving advisors instant access to timely and relevant information

Improve Student Service Center and call center efficiency and responsiveness

Challenges

Integrate on-premises system of student records with cloud CRM
Load data faster for more informed decision making

Unify student information across departments

Solutions & Results

Gives staff and advisors the information they need for targeted, productive meetings with students
Allows the university to reach out proactively to students for better outcomes