Founded in 1999 and headquartered in Irvine, California, Toshiba America Business Solutions (TABS) is home to the Managed Print Experts and is an independent operating company of the Toshiba Corporation.
“The proven, business-focused Informatica Cloud Services has dramatically changed the way TABS does business. Our sales teams deliver a more responsive service now that they have a single view of the customer. Certain sales processes that used to take a week or more to complete, such as opportunity management, are now all available quickly and in a shared environment.”
Alfredo Ng-Palacol
Business Need
- Streamline end-to-end sales management process: automate many of the day-to-day processes associated with selling to and supporting TABS customers across the country.
Challenges
- Integrate after-sales service/ leasing information in back-end systems to give sales teams a single, 360-degree view of customer situation.
- Business faced delay of weeks for integration process.
- IT team inundated with requests for integration in other areas of the business.
Solutions & Results
- Reduced sales process deployment time from months to hours.
- Enabled non-technical users to deliver vital data integration capability.
- Achieved ¾ of necessary integration in one day.
- Gave up-to-minute view of service/leasing information.
Products & Services
Informatica Cloud
Integrates cloud-based applications and on-premise databases and applications data quickly and easily
Success Stories
Illinois State University
Illinois State University
Western Union
Western Union
M.D. Anderson Cancer Center
M.D. Anderson Cancer Center
