Toshiba America Business Solutions - Informatica Customer Success Story

Founded in 1999 and headquartered in Irvine, California, Toshiba America Business Solutions (TABS) is home to the Managed Print Experts and is an independent operating company of the Toshiba Corporation.

“The proven, business-focused Informatica Cloud Services has dramatically changed the way TABS does business. Our sales teams deliver a more responsive service now that they have a single view of the customer. Certain sales processes that used to take a week or more to complete, such as opportunity management, are now all available quickly and in a shared environment.”

Alfredo Ng-Palacol

Strategic Business Planning Project Manager, Toshiba America Business Solutions

Business Need

Streamline end-to-end sales management process: automate many of the day-to-day processes associated with selling to and supporting TABS customers across the country.

Challenges

Integrate after-sales service/ leasing information in back-end systems to give sales teams a single, 360-degree view of customer situation.
Business faced delay of weeks for integration process.