Customer 360 SaaS: Manage Customer Data

  • Instructor Led
  • Cloud Integration
  • 2 Days

Explore the skills required to configure Customer 360 through the IICS platform. This course covers customizing the data model, configuring cleanse functions and business events. Use Customer 360 to onboard customers, manage tasks, import customer data, validate, cleanse and enrich data, manage hierarchies, and resolve duplicates. This course is applicable to Release 37.

Course Overview & Agenda


After successfully completing this course, students should be able to:

Onboard data

Manage Hierarchies

Perform file imports

Perform data quality

Perform searches

Consolidate duplicate data

Customize out of the box business entities

Target Audience


Available Languages


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