Exceptional customer experiences are personalized
An engaging, exceptional patient, member, or provider experience must be highly personalized using insights gained from all relevant data.
Know everything about your patients, members, and providers
Synthesize data from many different sources so you know the person and how best to interact with them.
Deliver an omnichannel experience
Integrate disparate systems and services to deliver a consistent experience across every point of interaction.
Expand insights by including external data
Use AI to automate and link external or non-traditional sources of data to create an expanded view of the customer.
Encourage desired behaviors
Guide engaged consumers to a desired outcome of becoming a patient/member, remaining a customer, or following a prescribed clinical course.
Become a trusted advisor
Use insights and personalization to be the preferred source of information for your patients, members, and providers.
Prevent lost revenue
Identify procedures or other care activities that have been preauthorized, scheduled, or cancelled but not otherwise completed.
Integrate virtual care
Enhance satisfaction by seamlessly integrating virtual visits into clinical and administrative processes.
Delivering personalized care across 100 California communities
Learn more about how we support CX initiatives
Customer experience initiatives across industries follow common patterns that can benefit healthcare organizations.
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