Rabobank
Rabobank is a multinational banking and financial services company, headquartered in the Netherlands. The organization is a global leader in food and agricultural financing and sustainability-oriented banking.
“We are exceptionally pleased with the outcome of this data quality strategy. It moves Rabobank significantly closer to 80 percent of retail banking services being delivered in a digital self-service environment. It’s what our customers are calling for, and it’s great for the bank’s operational efficiency and compliance strategy.”
— Rob Douwes, Lead Business Architect
Business Need
Adhere to compliance regulations governing data privacy and data retention
Deliver 80 percent of all business-to-consumer banking services using self-service channels within four years
Challenges
Poor quality data meant certain online customer activities defaulted to the physical intervention
Data quality previously addressed using expensive and slow manual processes
Solutions & Results
Informatica Data Quality is used by the business and IT to cleanse customer data, ensuring data is authoritative and trustworthy
Informatica PowerCenter Real Time increased business agility and performance with right-time data integration
Moved bank closer to goal of 80% self-service delivery
Enhanced customer experience by ensuring fewer online applications are terminated by customers
Enabled the bank to transform more staff into supporting customer enquiries
Increased business agility: customer data is now validated/refreshed daily compared with weekly previously
Adherence to Dutch and European Union governance, risk and compliance goals surrounding data privacy and retention
Products & Services
Informatica PowerCenter
Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.
Informatica Data Quality
Transforms the way your business works by instilling trust in data at all times.
Informatica Address Verification
Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.
Informatica Data Integration Hub
Accelerate hybrid data integration with the world’s only data integration hub.
Success Stories
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Tinkoff Bank
Tinkoff Bank acquires and retains more customers at a lower cost with Informatica Big Data Management.