PostNL

PostNL transformed from a traditional Netherlands postal delivery service to a significant distributor of packages worldwide. To prepare for the future, PostNL needed to monetize the value of their data, shorten the supply chain and let the customer determine where (location), when (timing) and how (via which distribution channel) they want to buy. PostNL built a Data Management Framework to meet the needs and challenges in their ever-growing, ever changing market. With Informatica and Capgemini, PostNL was able to centralize the data in their organization in order to build a Data Management Framework that better serves their customers and suppliers while simultaneously increasing their revenue. Post NL has realized the following benefits: Increased customer satisfaction Shortened supply chain Inspired product innovation Increased revenue