PostNL transformed from a traditional Netherlands postal delivery service to a significant distributor of packages worldwide. To prepare for the future, PostNL needed to monetize the value of their data, shorten the supply chain and let the customer determine where (location), when (timing) and how (via which distribution channel) they want to buy.
PostNL built a Data Management Framework to meet the needs and challenges in their ever-growing, ever changing market. With Informatica and Capgemini, PostNL was able to centralize the data in their organization in order to build a Data Management Framework that better serves their customers and suppliers while simultaneously increasing their revenue.
Post NL has realized the following benefits:
Increased customer satisfaction
Shortened supply chain
Inspired product innovation
Products & Services
Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hard coding.
Nos clients sont notre priorité numéro un — qu'il s'agisse des produits, des services ou de l'assistance que nous leur proposons. C'est la raison pour laquelle nous avons obtenu la note maximale en matière de fidélisation client pendant 12 années consécutives.
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