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Deutsche Telekom

 

Deutsche Telekom is one of the world’s leading integrated telecommunications companies, with some 143 million mobile customers, 31 million fixed-network lines and more than 17 million broadband lines.

“In order to ensure the quality of customer service data, it must be both complete and up to date. For Deutsche Telekom, the secure handling of customer data is also paramount. Informatica not only ensures a smooth workflow for our call center employees, but also embraces all relevant aspects of data security.”

— Peter Fliessgarten, Deutsche Telekom Center for Information Technology

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Business Need

Meet regulatory requirements for data security

Provide customers with products and services tailored to their requirements.

Maximize efficiency in ultra-competitive telecommunications market.

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Challenges

Ensure 20,000 call center staff have access to appropriate customer and other data in line with compliance regulations.

Integrate call center data from multiple different sources and formats.

Enable the integration of semi-structured data as well as the conversion of various formats across firewalls.

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Solutions & Results

Delivered comprehensive integration of company data.

Provided powerful, fully scalable platform with high level of availability.

Enabled access to data in any format from virtually all business systems.

Identified and integrated data before making it quickly available throughout the company.

Allowed the conversion of all data formats—including unstructured and semi structured data plus industry-specific data standards—into any other format.

Eliminated error-prone, manual programming.

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Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica B2B Data Exchange

Enables efficient and cost-effective collaboration with your extended network of trading partners and customers.

Success Stories

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KPN

Reduced marketing and sales time-to-market through real-time interaction between target systems.

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VIVO

Lowered operational costs by $1.2 million per year through enhanced direct marketing processes.

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Fastweb

Fastweb provides consistent, reliable data for more effective customer targeting.