c07-customer-stories

GuideSpark

GuideSpark Relies On Email Verification Plus Hygiene To Better Manage The Explosive Growth In Its Growing Email Address Database

Ethical email marketing means avoiding a bad sender reputation. And GuideSpark’s approach to improving the health of its email address database speaks volumes. That allows GuideSpark, a SaaS communications platform, to go about its business of helping employers engage their employees with customized content on complex topics like benefits, compensation, health and financial wellness, and onboarding programs.

“Because the GuideSpark email address database is growing exponentially, it’s even more important that we’re on top of database health. Much like marketing automation, email verification and hygiene is something everyone needs to do.”

— Jessica Kao, Senior Marketing Manager, GuideSpark

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Business Need

Monitor email address database health to improve email verification and deliverability.

Manage a 3,900% increase in email addresses (10,000 to 400,000) that grew during an 18-month period.

Achieve a minimum 98% deliverability rate

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Challenges

Avoid the risk of spam traps and developing a bad sender reputation due the volume of emails that encounter both hard and soft bounces.

Integrate email verification efforts into GuideSpark’s Marketo marketing automation platform via predetermined webhook commands that run in the background before the intended message even reaches the targeted recipient.

Organize email addresses by proper code in order to monitor if they are valid, invalid or malicious.

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Products & Services

Improved email verification due to better database management that has identified email addresses that are no longer relevant.

Automated segmentation of database of viable email addresses based on various codes and activity filters.

Reduction in bounce rates from 20% to 2%

Produced reports instantly to executive management the current state of the database along with a creative approach to labeling the segments which explains what the various database segments actually mean.

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Technologies Used

Data as a Service Email Verification Plus Hygiene

Proven email verification and hygiene solution increase deliverability, protects sender reputation and improves email marketing performance.

Success Stories

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Great American Opportunities

Fundraising Giant Great American Opportunities Improves Customer Satisfaction with Email Verification

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PartyCity

PartyCity uses Informatica Data as a Service Email Verification Plus Hygiene at the point-of-sale to increase delivery of e-receipts and marketing messages.

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RingCentral

Informatica Email Verification Plus Hygiene helping RingCentral nurture leads and stay in touch with existing customers