c07-customer-stories

LIME

LIME is the Caribbean’s leading communications company, with 3,500 employees. A subsidiary of Cable & Wireless plc, LIME provides three million customers with a wide range of communications solutions across 13 geographical markets in the Caribbean, namely—Antigua & Barbuda, Barbados, British Virgin Islands, Jamaica, Dominica, St. Lucia, St. Vincent, Cayman Islands, Grenada, Anguilla, Montserrat, St. Kitts & Nevis, and Turks & Caicos.

“Informatica has provided a much clearer insight in the behavior of LIME's three million customers, their purchasing patterns, and emerging market trends. The simplicity of connecting to various data sources and delivering quality information on time, in addition with the roll out of the future data warehouse and business intelligence platform, will help LIME's executives make faster, more accurate business decisions in support of our growth strategy.”

— Linbert Dixon, Regional Business Intelligence Manager, LIME

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Business Need

Increase operational efficiency.

Grow revenues.

Introduce a unified view of three million customers.

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Challenges

Customer, sales, provisioning, product, CDRs, billing, and restoration data resided in multiple different silos.

Business growth and spiraling data volumes impacted EDW performance and data availability.

Integrate data from multiple sources across the region, in massive volumes complex formats, and from diverse sources.

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Solutions & Results

Helped LIME’s executives make faster, more accurate business decisions in support of growth strategy.

Introduced a holistic view of three million customers and operations.

Improved responsiveness in a growing, highly competitive, and fluid market.

Cut costs by eliminating redundant systems and automating other systems.

Increased performance by lowering data integration time from five minutes to three minutes.

Adhered to SLAs with the lines of business for data availability and performance.

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Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica PowerCenter Advanced Edition

Provides the visibility, control, and scalability to manage change in complex data integration environments.

Success Stories

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Illinois State University

Illinois State University relies on Informatica to standardize data analytics that enrich students’ experiences and promote academic achievement

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Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products

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M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence