c07-customer-stories

Toshiba America Business Solutions (TABS)

Founded in 1999 and headquartered in Irvine, California, Toshiba America Business Solutions (TABS) is home to the Managed Print Experts and is an independent operating company of the Toshiba Corporation.

“The proven, business-focused Informatica Cloud Services has dramatically changed the way TABS does business. Our sales teams deliver a more responsive service now that they have a single view of the customer. Certain sales processes that used to take a week or more to complete, such as opportunity management, are now all available quickly and in a shared environment.”

Alfredo Ng-Palacol, Strategic Business Planning Project Manager, Toshiba America Business Solutions

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Business Need

Streamline end-to-end sales management process: automate many of the day-to-day processes associated with selling to and supporting TABS customers across the country.

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Challenges

Integrate after-sales service/ leasing information in back-end systems to give sales teams a single, 360-degree view of customer situation.

IT team inundated with requests for integration in other areas of the business.

Business faced delay of weeks for integration process.

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Solutions & Results

Reduced sales process deployment time from months to hours.

Achieved ¾ of necessary integration in one day.

Enabled non-technical users to deliver vital data integration capability.

Gave up-to-minute view of service/leasing information.

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Products & Services

Informatica Cloud

Integrates cloud-based applications and on-premise databases and applications data quickly and easily

Success Stories

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Illinois State University

Illinois State University relies on Informatica to standardize data analytics that enrich students’ experiences and promote academic achievement

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Western Union

Western Union built a data platform based on Hadoop and Informatica Big Data Edition

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M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence