Informatica Achieves Top Marks For Customer Loyalty For Data Integration For Fourth Consecutive Year

2009 Customer Satisfaction Survey Reveals Over 90% Of Customers Intend to Purchase More

REDWOOD CITY, Calif., October 22, 2009 -  Informatica Corporation (NASDAQ: INFA), the number one independent provider of data integration software, today announced that for the fourth consecutive year Informatica received top marks in Customer Loyalty in the 2009 Data Integration Customer Satisfaction survey conducted by independent research firm TNS, a world leader in market insight and information.

Annually, the survey polls customers of data integration technology vendors, to determine customer perceptions of each vendor and comparisons of all the vendors across different measures. The survey also measures the relevance of each area of numerous areas of customer satisfaction to determine how strong or weak the vendors are in each area.

Customer Loyalty
As in recent years, some of the high-level performance measurements that customers were polled on include 1) intent to repurchase; 2) positive referenceability; and 3) purchase at the same or higher level as a combined measure for all three as expressed in ProCLI (or the loyalty score). In this year’s survey Informatica scored high in Customer Loyalty, and in the “Overall Quality of Customer Support” category, Informatica registered its highest rating for Customer Satisfaction.

Attributes tied to Customer Loyalty include:

  • Ease of doing business
  • Overall product quality
  • Customer support
  • Value/Price

Indeed, 86% of Informatica customers surveyed recognize Informatica as the technology leader, and over 90% intend to repurchase more product.

“We continually invest to ensure our customers’ success, from opening new local support offices to implementing new support offerings” said Ansa Sekharan, senior vice president, Global Customer Support, Informatica. “The survey results once again underscore our commitment to customer satisfaction and we are proud to have again achieved top ranking in customer loyalty.”

Last year Informatica received external kudos from industry body, Service & Support Professionals Association, with a “Rated Outstanding” certification. This year the company opened a support center in Beijing to support its expanding customer base in China, bringing the global number of support centers to ten. The Global Customer Support team was also recognized this year with a Stevie Award for Best Use of Technology in Customer Service.

About Informatica

Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. The Informatica Platform provides corporations with a comprehensive, unified, open and economical approach to lower IT costs and gain competitive advantage from their information assets.  More than 3,850 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise and in the internet cloud. For more information, call +1 650 385 5000 (1-800-653-3871 in the U.S.), or visit www.informatica.com.

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Note: Informatica is a registered trademark of Informatica Corporation in the United States and in jurisdictions throughout the world. All other company and product names may be trade names or trademarks of their respective owners.