• How to Overcome Data Obstacles to Grow the Business

    The need for better and more accurate data in financial services is more critical than ever to improve customer experience, grow wallet share, and retain high potential customers. Unfortunately, traditional business silos, lack of a single view of customer, fragmented data management processes, and lack of capable technology are just some of the issues financial institutions face that prevents them from receiving the data they need to succeed.

  • Banking POV: Framework for Building a Modern Data Foundation

    Leading financial services companies are embracing sweeping digital transformation strategies, including next best experience, personalization, omni-channel consistency, and compliance with customer-centric regulations such as FACTA, KYC, GDPR and CCPA. The common denominator underpinning all of those initiatives is a solid data foundation and a Customer 360. Most financial institutions have tons of client information residing across many systems and silos, but customer profiles tend to be less than 20% complete and lack insights from unstructured data, such as web chats, phone notes, and emails. Getting to 100% doesn’t happen with conventional matching capabilities or from raw data in a data lake. To take full advantage of all data, it requires modern capabilities including Machine Learning, Natural Language Processing, graph visualization and more.