Pacific-Antai Life Insurance Company Limited – Informatica Customer Success Story | Informatica Hong Kong

Pacific-Antai Life Insurance Company Limited (PALIC) is a joint venture between China Pacific Insurance (Group) Co., Ltd., and ING Group N.V. The organization has 20 sales offices, more than 500 employees and nearly 3,000 registered agents in Shanghai and Guangdong.

“Informatica allowed us to understand our customer data multi-dimensionally, accelerate our business processes and improve our customer satisfaction. It established an accurate historical data infrastructure environment for attracting more customers in the future, and created a sophisticated and complete data system for our company.”

Edward Tsai

IT General Manager, PALIC

Business Need

Integrate and manage a vast amount of customer data.
Increase business agility.

Lower the cost of managing data.

Challenges

Consolidate and integrate decentralized business data and applications.
Lay the foundation for continued growth and development.

Shift system from policy-centric to customer-centric.

Solutions & Results

Increased processing capacity to 800,000 users daily.
Lowered number of transferred service calls.

Improved customer service efficiency while reducing employee workload.

Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

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Informatica PowerExchange with Change Data Capture Option

Captures changes as they occur so that IT can deliver up-to-the-minute data to the business.

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Our customers are our number-one priority—across products, services, and support. That’s why we’ve earned top marks in customer loyalty for 12 years in a row.