Queensland Police Service

The Queensland Police Service (QPS) is the law enforcement agency responsible for policing the Australian state of Queensland. In 1990, the Queensland Police Force was officially renamed the Queensland Police Service and the old motto of “Firmness with Courtesy” was changed to “With Honour We Serve”.

“The QPS realized a return on its Informatica Identity Resolution and Informatica Data Quality investment in just two months.”

Graeme Campbell

Manager, Data Management, Queensland Police Service

Business Need

Reduce risk to public and police officers.
Cut the cost of fighting crime.

Improve criminal investigations decision making.
Decrease legal liabilities.

Challenges

Data that was inaccurate, duplicated, or missing altogether undermined quality of policing.

Multiple personal and business name iterations, invalid addresses and poorly constructed telephone numbers were commonplace. E.g. single suburban department store had up to 120 variations in its name.

Solutions & Results

Saved 79 years of manual merging time and more than $4.4 million in staff salaries.
Improved confidence in police decision making.
Helped police service avoid potential litigation risks.