Improving customer experience and engagement in financial services 

Deliver a great customer experience

Financial services organizations are using AI to get a better view of the individuals they interact with and improve the customer experience.

Transforming customer experience

According to the 2019 Accenture Global Financial Services Consumer Study,1 a majority of respondents view digital innovations positively.

64%

are interested in insurance premiums tied to behavior

80%

are willing to share data in return for personalized services

59%

would like banks to blend physical branches and digital services

KEY BENEFITS

Customer experience is the new battleground in financial services

Today’s consumers expect timely, personalized, and contextualized interactions with their financial institutions.

Share and integrate your data everywhere

Integrate data anywhere to automate business processes and facilitate critical business transactions.

Improve the quality of your data

Profile, cleanse, standardize, and enrich all data using an extensive set of prebuilt data quality rules.

Leverage real-time access to data

Prepare and process streams of data and uncover insights in real time across apps, devices, and the cloud.

Understand who your customers are

Create a single view of your data from disparate, duplicate, and conflicting information sources.

Improve customer experience with actionable data

A positive customer experience starts with having the right data in the systems that support business interactions and transactions. 

CUSTOMER SUCCESS

Western Union delivers a tailored customer experience 

RESOURCES

Drive exceptional customer experience

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経営幹部も納得の顧客データ管理

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顧客の360度ビューを銀行の頭脳に変える

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PODCAST

Data Driven CX

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White Paper

Informatica Cloud Application Integration

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RELATED SOLUTIONS

Enable engaging digital interactions

Integrate data and apps across traditional business silos to provide an omnichannel experience and automate processes by adopting AI and ML technologies.

データエンジニアリング

アナリティクス/AI用データパイプラインの取り込み、準備、管理をクラウドで実行。

データ統合

信頼できる重要データにアクセスし、統合・配信することで、企業全体を通じて優れたアナリティクスとビジネスプロセスを効率的に実現

データ品質

データの規模、形式、プラットフォーム、テクノロジーに関係なく、高品質な信頼できるデータをすべてのプロジェクトやイニチアチブに提供。

クラウドサービス

iPaaSのイメージを刷新し、エンドツーエンドの重要なクラウドデータ管理とマイクロサービスアーキテクチャまでを網羅

マスターデータマネジメント

信頼性の高い基幹業務データを提供することで、業務を最適化し、多くの情報に基づいた意思決定を支援します。

Your customers have high expectations

EXCEED THEM—SEE HOW

Trust in data