ScottishPower is an international energy company serving the UK, US, and western Canada, with more than 5.2 million customers in the UK alone.
“Informatica’s data quality solution has allowed us to create an information management environment that enhances the efficiency of our customer billing operations.”
Derek Johnston
Business Need
- Increase accuracy of the retail billing cycle.
- Reduce the ‘cost to serve’ each customer.
- Improve customer service.
Challenges
- Ensure that meter readings captured during the normal scheduled survey visit are validated and passed through to the billing application for issuing.
- Owing to the misalignment of data across systems, meter readings may fail validation and consequently not make it to the billing system.
Solutions & Results
- Consolidated data quality framework across 12 applications.
- Reduced customer debt risk.
- Captured additional revenues by replacing estimates with actual bills.
- Lowered per-customer expenses.
Products & Services
Informatica Data Quality
Transforms the way your business works by instilling trust in data at all times.
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