Toshiba America Business Solutions - Informatica Customer Success Story | Informatica New Zealand

Founded in 1999 and headquartered in Irvine, California, Toshiba America Business Solutions (TABS) is home to the Managed Print Experts and is an independent operating company of the Toshiba Corporation.

Business Need

Streamline end-to-end sales management process: automate many of the day-to-day processes associated with selling to and supporting TABS customers across the country.

Challenges

Integrate after-sales service/ leasing information in back-end systems to give sales teams a single, 360-degree view of customer situation.
Business faced delay of weeks for integration process.

IT team inundated with requests for integration in other areas of the business.

Solutions & Results

Reduced sales process deployment time from months to hours.
Enabled non-technical users to deliver vital data integration capability.

Achieved ¾ of necessary integration in one day.
Gave up-to-minute view of service/leasing information.

Products & Services

Informatica Cloud

Integrates cloud-based applications and on-premise databases and applications data quickly and easily

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