Improving customer experience and engagement in financial services 

Deliver a great customer experience

Financial services organizations are using AI to get a better view of the individuals they interact with and improve the customer experience.

Transforming customer experience

According to the 2019 Accenture Global Financial Services Consumer Study,1 a majority of respondents view digital innovations positively.

64%

are interested in insurance premiums tied to behavior

80%

are willing to share data in return for personalized services

59%

would like banks to blend physical branches and digital services

KEY BENEFITS

Customer experience is the new battleground in financial services

Today’s consumers expect timely, personalized, and contextualized interactions with their financial institutions.

Share and integrate your data everywhere

Integrate data anywhere to automate business processes and facilitate critical business transactions.

Improve the quality of your data

Profile, cleanse, standardize, and enrich all data using an extensive set of prebuilt data quality rules.

Leverage real-time access to data

Prepare and process streams of data and uncover insights in real time across apps, devices, and the cloud.

Understand who your customers are

Create a single view of your data from disparate, duplicate, and conflicting information sources.

Improve customer experience with actionable data

A positive customer experience starts with having the right data in the systems that support business interactions and transactions. 

CUSTOMER SUCCESS

Western Union delivers a tailored customer experience 

RESOURCES

Drive exceptional customer experience

White Paper

Using Data to Drive an Improved Customer Experience

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Ebook

Build a Better Customer 360

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PODCAST

Data Driven CX

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WHITE PAPER

A Business Case for Customer Data Management

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White Paper

Informatica Cloud Application Integration

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webinar

Driving Great Customer Experience Across Financial Services with Great Data

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RELATED SOLUTIONS

Enable engaging digital interactions

Integrate data and apps across traditional business silos to provide an omnichannel experience and automate processes by adopting AI and ML technologies.

Data Engineering

Build intelligent, cloud-native data pipelines at scale for AI and analytics.

Data Integration

Multi-cloud on-premises intelligent, automated data integration.

Data Quality

Ensure consistently high data quality across cloud and on-premises data sources

Cloud Services

Reimagining iPaaS with critical end-to-end cloud data management and a microservices architecture

Master Data Management

Delivers reliable business-critical data so you can optimize operations and make informed decisions.

Your customers have high expectations

EXCEED THEM—SEE HOW

Trust in data