Data-Driven Solutions for
Local Government Agencies


Along with an influx of big data, new mandates, program enhancements, and endless calls for better and faster service continue to challenge local governments. And when state budgets fluctuate, local governments feel the effects profoundly. Intelligent data technologies—including big data systems and cloud-based platforms—can help resource-constrained municipal organizations make the most of their existing staff and resources.

Participatory Government with 311 and One Stop Shop

Give residents a quick, convenient way to report community concerns and get a timely response. Enable municipal government to proactively identify patterns and address issues by analyzing integrated data and applying AI-driven insights. Break down barriers between residents and help municipal departments to provide and improve service.

  • Initiate and report on the status of a wide variety of city transactions.
  • Provide seamless workflow management for customer-facing transactions across city and agency departments.
  • Create a single point of entry for municipal services. Whether someone is looking to build or repair a house, start a business or renew a business license, host a special event, or sell at a street fair, pay utility bills or handle a parking ticket, city agencies can provide a better experience by developing one portal for all tasks, with a common experience across channels: online, mobile, in-person, or by phone.
  • Maintain a consistent single view of each resident and any associated transactions or requests.

Performance Management

Enable a data-driven management system designed to monitor and improve the performance of city departments in real time.

  • Uncover good policy and procedure ideas that can be shared interdepartmentally.
  • Improve government transparency and performance.
  • Significant savings and more effective operations due to greater data sharing and collaboration between departments, as well as incorporating self-service access.

Enhanced 911 Computer-Aided-Dispatch (CAD) for Greater Public Safety

Augmented, complete, and integrated capabilities for call handling and dispatching, intelligent mapping, field communications, data reporting and analysis, and application integration enhance the quality and availability of critical information. Together, they provide a common operating picture for intelligent, real-time responses.

  • Reduce risk to public safety with real-time, secure information feed/access from multiple data sources.
  • Improve program performance by understanding the relationships across disparate data sets from multiple jurisdictions (neighboring cities, county, state, Federal, etc.).
  • Improve risk-based targeting and allocation of resources based on multiple data sets from multiple systems outside of CAD.

Smart City

Provide a platform to realize an urban development vision that integrates multiple Information and Communication Technology (ICT) and Internet of Things (IoT) data-driven solutions to manage the city’s assets: department information systems, schools, libraries, transportation systems, hospitals, power plants, water supply networks, waste management, law enforcement, and other community services. Collect, organize, and use multi-modal information from heterogeneous sources, including various types of IoT data such as traffic, noise, weather, and pollution levels, and act on those massive amounts of data to improve residents’ quality of life:

  • Energy: Smart buildings, remote outage notification, smart waste management
  • Utility: Water treatment, water management, hazardous materials emergency response
  • Transportation: Smart parking, EV charging, vehicle detection, intelligent transit, fleet management
  • Safety: Video surveillance, emergency response, smart street lighting, mass notification

Drive Digital Transformation in Government with Three Key Initiatives

Cloud Modernization

Successful cloud adoption, migration, implementation, and management starts with good data. AI- and metadata-driven recommendations help automate and accelerate cloud integration and data management work.


Data Protection

Know where your data is, where it’s going, what it is, and what’s happening to it. Make sure it’s clean, trustworthy, and appropriately protected and managed.

  • Discover location, movement, usage, and protection status of sensitive data to ensure compliance, inform audits, and improve breach response and assessment.
  • Continuously monitor sensitive data risks to prioritize remediation activities and assess breach exposure. Apply behavioral analytics to detect adversary or insider threats.
  • Effectively implement data controls and governance for governmental, agency, and organizational security and privacy requirements.


AI, Self-Service Analytics, and Open Data

Use trusted data to unleash the full potential of machine learning, artificial intelligence (AI), and other tools to promote discovery.

  • Aggregate, clean, catalog, govern, and master your data to create a reliable resource for analytics efforts.
  • Improve AI and machine learning outcomes by focusing on the foundational elements necessary to embed analytics as a core function of agency performance.
  • Enhance citizen access to and utilization of open data to promote innovation and growth at all government levels.