DATA Stories: Personalized Customer Experience for the Modern Digital World
AI-powered Customer Insights for Relevant, Contextual Customer Engagement
Available Now On Demand
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Today’s organizations have more data available than ever before. This creates an opportunity to gain insights that will revolutionize customer experience.
Join us as we help you reimagine how intelligent data fuels digital transformations and CX strategies.
As a business or technology leader, you already know that exceptional customer experience is at the heart of a successful company. The more you know about your customer at the point of contact—or even before the customer engages with you—the better.
You also recognize the challenge of connecting data from any source - like core information about customers and their products, transactional and interaction data, and third-party data like social media – into a consolidated 360 view.
It is important to connect all that data, and to even go one step further and match the data, to provide a wide range of insight. This insight can then be used by different functions across the enterprise to understand things like customer segmentation, customer sentiment, relationships, and customer journeys.
Join this live webinar where we’ll discuss how to:
- Create a broader and deeper understanding of your customers, powered by AI
- Empower business users to make better decisions when backed by intelligent data
- Increase revenue via new sales and customer retention and reduce cost of customer interactions
- Enable analytical, marketing, and operational initiatives to transform CX
- Extend investments in existing MDM, CRM, and data warehouse solutions
Duration: 20 minutes plus Q&A
Presenter: David Corrigan, VP Products, Customer Insights
Moderator: Paul Dachtler, 360 Engagement Sales Specialist
