Deliver a great customer experience
Financial services organizations are using AI to get a better view of the individuals they interact with and improve the customer experience.
Transforming customer experience
According to the 2019 Accenture Global Financial Services Consumer Study,1 a majority of respondents view digital innovations positively.
64%
are interested in insurance premiums tied to behavior
80%
are willing to share data in return for personalized services
59%
would like banks to blend physical branches and digital services
KEY BENEFITS
Customer experience is the new battleground in financial services
Today’s consumers expect timely, personalized, and contextualized interactions with their financial institutions.
Share and integrate your data everywhere
Integrate data anywhere to automate business processes and facilitate critical business transactions.
Improve the quality of your data
Profile, cleanse, standardize, and enrich all data using an extensive set of prebuilt data quality rules.
Leverage real-time access to data
Prepare and process streams of data and uncover insights in real time across apps, devices, and the cloud.
Understand who your customers are
Create a single view of your data from disparate, duplicate, and conflicting information sources.
Improve customer experience with actionable data
A positive customer experience starts with having the right data in the systems that support business interactions and transactions.
CUSTOMER SUCCESS
Western Union delivers a tailored customer experience
Western Union took a personalized approach to customer outreach, countering increased pressure from emerging technology players.
RESOURCES
Drive exceptional customer experience
RELATED SOLUTIONS
Enable engaging digital interactions
Integrate data and apps across traditional business silos to provide an omnichannel experience and automate processes by adopting AI and ML technologies.
Data Engineering
Data Quality
Cloud Services
Master Data Management
Your customers have high expectations
