Pan-Asian Insurer

Headquartered in Hong Kong and operating in several countries throughout Asia, they offer life and medical insurance, general insurance, employee benefits, and specialty insurance products.

“The ease with which we were able to integrate Informatica solutions into our environment has enabled us to achieve our goals quickly and seamlessly.”

Director

Group Data Governance, Pan-Asian Insurer
Business Requirements
  • Deploy an integrated data governance solution
  • Meet increasing regulatory reporting obligations
  • Visualize end-to-end data lineage
Goals
  • Establish a consistent set of data governance standards and protocols to manage insured and policy data
  • Provide stakeholders with greater visibility and confidence in data quality, while safeguarding customer data
  • Strengthen data governance capabilities across operating entities in Asia
Solutions & Results
  • Use Informatica Axon Data Governance to collaborate and build an enterprise-wide glossary of business terms relating to customers
  • Scan and catalog customer data with Informatica Enterprise Data Catalog to trace the flow of personally identifiable information (PII) spanning seven locations and across on-premises and cloud with both Microsoft Azure and Amazon Web Services (AWS)
  • Validate the accuracy and consistency of customer data with Informatica Data Quality, and verify customer information with Contact Data Verification, in an effort to prompt customers to update their most current information
  • Integrated Informatica solutions with ease, enabling them to achieve their goals quickly and seamlessly
  • Enables faster and easier discovery of PII data, allowing them to ensure compliance with regional and local Personal Data Protection Act
  • Saving an average of three minutes per customer service call and reduced email bounce rates by improving customer data
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