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RAE Systems

RAE Systems is a leading global provider of rapidly deployable connected, intelligent gas detection systems that enable real-time safety and security threat detection.

“By integrating our Oracle E-Business Suite ERP system with salesforce.com, Informatica Cloud Services enabled RAE Systems to respond more quickly to the Gulf oil spill. Our teams were able to complete service orders and get parts shipped significantly more quickly to the Gulf. That's helped to protect people, wildlife, and property there.”

— Lien Chen, Director of Corporate IT, RAE Systems

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Business Need

Enable the organization to respond quickly and accurately to repair service orders arising from the Gulf oil spill disaster in 2010.

Provide rapid, low-cost integration with minimal IT support following deployment.

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Challenges

Automate quotes and orders integration between salesforce.com and Oracle E-Business Suite R12

Eliminate the manual, duplicate service order management process between CRM and ERP systems.

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Solutions & Results

Managed and executed all orders for RAE Systems’ gas detection systems for Gulf clean-up operation.

Enabled RAE Systems to redirect focus of customer service personnel from order entry into dealing with service case requests.

Enabled 360-degree visibility into the automated service order management process for service teams.

Accelerated customer order creation by automating distributor discounts, shipments and invoicing processes.

Reduced expense and risk compared with appliance-based and on-premise integration solutions.

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Products & Services

Informatica Cloud

A family of cloud data integration solutions specifically designed to help SaaS application and platform customers integrate cloud-based data with the data residing in on-premise databases and systems or between cloud applications.

Success Stories

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Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products

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M.D. Anderson Cancer Center

Informatica empowered scientific and clinical collaboration at this renowned cancer center by turning data into knowledge and facilitating self-service business intelligence

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Illinois State University

Illinois State University relies on Informatica to standardize data analytics that enrich students’ experiences and promote academic achievement