AIA – Informatica Customer Success Story

Having served generations of Singaporeans for close to 90 years since 1931, AIA Singapore understands what matters to them most – good health and being financially prepared for every stage in life. It is this commitment that led to its brand promise of enabling Healthier, Longer, Better Lives, and launching solutions that support customers’ health and financial well-being. This promise also drives AIA Singapore’s financial services consultants and insurance representatives to deliver their best every day and put customers first.

“Informatica helps us tackle data governance and management in new and more effective ways, giving us the tools to win more business and retain our existing customers.”

Ronald Chung

Section Head, Enterprise Data, AIA Singapore

Business Need

Link data governance and discovery with a true end-to-end solution
Automate data quality to help unite business users

Leverage open metadata APIs to accelerate development

Challenges

Increase enterprise-wide understanding of the state and health of business data, including insurance policy processes and data standards
Improve data quality to drive sales, improve decision-making, and reduce operational costs

Discover and understand customer and financial data in context based on lineage and intelligent metadata

Solutions & Results

Develop an enterprise-level data governance management framework and a collaborative business glossary using Informatica Axon Data Governance
Use Informatica Data Quality for regular data profiling and to track key performance indicators (KPIs) and remediation
Demonstrates end-to-end data lineage with complete tracking of data movement and transformations throughout the organization

Automatically scan and index metadata from core systems with Informatica Enterprise Data Catalog
Provides a deeper understanding of customer information and other business data with a single, clear set of definitions across the enterprise
Keeps data quality high, giving AIA Singapore better information to optimize sales, decision-making, and costs

VIEW THE PDF