Vertex is an international business process outsourcer, with particular expertise in customer management. A subsidiary of United Utilities, Vertex develops and implements a range of service solutions including transformational outsourcing, combining its skills in consulting, technology and outsourced service provision.
“The need to deliver the highest levels of customer service in a regulated market makes the utilities sector extremely challenging. To succeed we needed to create and migrate information to an agile, integrated IT infrastructure across our entire customer base.”
David Homan
ScottishPower
ScottishPower
Southwest Power Pool
Southwest Power Pool
Thames Water Utilities Ltd.
Thames Water Utilities Ltd.