2-1-1 San Diego

2-1-1 San Diego is a resource and information hub that connects people with community, health, and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database.

“The impact we’re making with Informatica and Salesforce is profound. We’re better able to direct clients to the right resources because we have more information up front.”

Peter Battistel. CTO

2-1-1 San Diego

Business Need

Ingest data from 1,200 different partners in a variety of formats

Create a single golden record for each caller and partner

Challenges

Provide clients with faster access to the social services they need
Enhance visibility for partners when providing community services

Improve phone call efficiency when interacting with clients

Solutions & Results

Improves service outcomes for more than 100,000 people, with the potential to grow beyond 1 million
Reduces average call time and cost to serve each caller