c07-customer-stories

2-1-1 San Diego

2-1-1 San Diego is a resource and information hub that connects people with community, health, and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database.

“The impact we’re making with Informatica and Salesforce is profound. We’re better able to direct clients to the right resources because we have more information up front.”

— Peter Battistel. CTO, 2-1-1 San Diego

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Business Need

Ingest data from 1,200 different partners in a variety of formats

Create a single golden record for each caller and partner

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Challenges

Provide clients with faster access to the social services they need

Improve phone call efficiency when interacting with clients

Enhance visibility for partners when providing community services

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Solutions & Results

Improves service outcomes for more than 100,000 people, with the potential to grow beyond 1 million

Enables tracking of outcomes and better coordination between agencies

Reduces average call time and cost to serve each caller

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Products & Services

MDM – Customer 360

Strategically manage and securely share customer information for great customer experiences.

Intelligent Cloud Services

A next-generation iPaaS, re-imagined for new hybrid data management challenges with a microservices architecture.

Success Stories

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Matrix Service Company

Matrix Service Company: Building Better Relationships with Informatica Intelligent Cloud Services

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Citrix

Citrix uses Informatica solutions to gain complete customer insight on all products