Exceptional customer experiences are personalized
An engaging, exceptional patient, member, or provider experience must be highly personalized using insights gained from all relevant data.
KEY BENEFITS
Know everything about your patients, members, and providers
Synthesize data from many different sources so you know the person and how best to interact with them.
Deliver an omnichannel experience
Integrate disparate systems and services to deliver a consistent experience across every point of interaction.
Expand insights by including external data
Use AI to automate and link external or non-traditional sources of data to create an expanded view of the customer.
Encourage desired behaviors
Guide engaged consumers to a desired outcome of becoming a patient/member, remaining a customer, or following a prescribed clinical course.
Become a trusted advisor
Use insights and personalization to be the preferred source of information for your patients, members, and providers.
Prevent lost revenue
Identify procedures or other care activities that have been preauthorized, scheduled, or cancelled but not otherwise completed.
Integrate virtual care
Enhance satisfaction by seamlessly integrating virtual visits into clinical and administrative processes.
Turning healthcare data into great CX
CX expert Blake Morgan shares how healthcare organizations can replicate best practices from other industries to accelerate their CX journey.
CUSTOMER SUCCESS
Delivering personalized care across 100 California communities
Bringing together and relating patient, provider, member, location, and employee data currently scattered across the organization.
CX WEBINARS, VIDEOS, AND MORE
Discover what intelligent healthcare data can do
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Webinar
Analytics with Urgency: 4 Ways Cloud and Data Governance Provide Agility without Chaos
Customer video
Hartford HealthCare Masters Provider Data to Enhance and Manage Patient Care
RELATED SOLUTIONS
Learn more about how we support CX initiatives
Customer experience initiatives across industries follow common patterns that can benefit healthcare organizations.
Transform Customer Experience
Learn about customer experience best practices and how to improve CX strategies with intelligent data.
Get a 360 View of Your Business
Discover the value of a data management solution that delivers better business outcomes and competitive advantage with a 360 view of your business.
Master Data Management
Delivers reliable business-critical data so you can optimize operations and make informed decisions.
Reference 360
Manage and unlock the true value of reference data sets by centrally defining, managing, and sharing.
Customer 360
Discover how to strategically manage, visually explore and securely share customer data to deliver great customer experience.
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