Rabobank is a multinational banking and financial services company, headquartered in the Netherlands. The organization is a global leader in food and agricultural financing and sustainability-oriented banking.
“We are exceptionally pleased with the outcome of this data quality strategy. It moves Rabobank significantly closer to 80 percent of retail banking services being delivered in a digital self-service environment. It’s what our customers are calling for, and it’s great for the bank’s operational efficiency and compliance strategy.”
Business Need
- Adhere to compliance regulations governing data privacy and data retention
- Deliver 80 percent of all business-to-consumer banking services using self-service channels within four years
Challenges
- Poor quality data meant certain online customer activities defaulted to the physical intervention
- Data quality previously addressed using expensive and slow manual processes
Solutions & Results
- Informatica Data Quality is used by the business and IT to cleanse customer data, ensuring data is authoritative and trustworthy
- Moved bank closer to goal of 80% self-service delivery
- Enabled the bank to transform more staff into supporting customer enquiries
- Adherence to Dutch and European Union governance, risk and compliance goals surrounding data privacy and retention
- Informatica PowerCenter Real Time increased business agility and performance with right-time data integration
- Enhanced customer experience by ensuring fewer online applications are terminated by customers
- Increased business agility: customer data is now validated/refreshed daily compared with weekly previously
Products & Services
Informatica PowerCenter
Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.
Informatica Data Quality
Transforms the way your business works by instilling trust in data at all times.
Informatica Address Verification
Parses, cleanses, verifies & standardizes global address data and appends country codes for global address validation.
Informatica Data Integration Hub
Accelerate hybrid data integration with the world’s only data integration hub.
