National Instruments
For over 40 years, National Instruments has provided high-performance automated test and automated measurement systems to help solve the world’s foremost engineering challenges. The company’s open, software-defined platform uses modular hardware and an expansive ecosystem to help turn powerful possibilities into real solutions. Customers spanning industries including healthcare, automotive, consumer electronics, and aerospace, rely on National Instruments’ integrated hardware and software platform to refine and deliver products to market.
“Informatica made it easier for our customers and suppliers to do business with us. The improved service experience helps us increase satisfaction and loyalty, and is paving the way for deeper, more strategic relationships.”
—James Humphrey, Principal Software Architect, National Instruments
Business Need
Create a deeper level of engagement with customers and suppliers
Scale IT platform to accommodate growth of suppliers, from 20 to over 200
Migrate Manufacturing, Finance, and Commerce teams to new enterprise platform to increase support for customers and suppliers
Challenges
Establish a scalable and multi-tenant enterprise data integration (EDI) solution to make it easier for customers and suppliers to do business with National Instruments
Evolve from an engineering product-centric organization to a customer-focused organization
Exploit product and customer data across service functions for a better customer and supplier experience
Solutions & Results
Informatica Intelligent Cloud Services replaces legacy B2B infrastructure into a flexible, future-proof enterprise platform
Improve communication among customers and suppliers using Informatica Cloud B2B Gateway
Establish architectural principles for integration and consistency in the use of enterprise tools
Availability of product and customer information makes it easier for customers and suppliers to do business with National Instruments
Increased IT team efficiency through a streamlined, standardized approach to application integration and proactive monitoring
Expedited on-boarding process of new suppliers
Products & Services
Informatica Intelligent Cloud Services
Informatica Intelligent Cloud Services is a next generation iPaaS, which is made up of a growing number of data management products. The productivity of the environment is accelerated by a common user experience across all products, the AI/ML-driven intelligence of the CLAIRE™ engine, and a microservices architecture.
Informatica Cloud B2B Gateway
Informatica Cloud B2B Gateway provides the next generation of B2B solutions, designed to automate secure data exchange across partner networks through a cloud interface, and to evolve as data standards evolve. Informatica provides B2B integration solutions that help partners communicate effectively, regardless of whether they are using an on-premises, multi-cloud, or hybrid approach.
Success Stories
Carbonite
Leading business continuity solutions provider uses Informatica Cloud to share relevant and trustworthy Salesforce.com information in real-time.