Founded in 1899, Northern Arizona University is a public university centered on students. Its academic programs, research, public service, and creative endeavors enrich lives and create opportunities in Arizona and beyond. NAU develops solutions to challenges and drives innovation in a supportive, inclusive, and diverse environment.
“With Informatica Cloud Data Integration behind our education CRM initiative, we engage with students in ways that make them want to enroll and come back.”
Business Need
- Offer students a seamless, connected experience across all university departments
- Enhance student academic consultations by giving advisors instant access to timely and relevant information
- Improve Student Service Center and call center efficiency and responsiveness
Challenges
- Integrate on-premises system of student records with cloud CRM
- Load data faster for more informed decision making
- Unify student information across departments
Solutions & Results
- Gives staff and advisors the information they need for targeted, productive meetings with students
- Allows the university to reach out proactively to students for better outcomes
- Enables call center and Student Service Center to provide faster, more responsive service
- Supports efficient, paperless administrative processes
Products & Services
Informatica Cloud
Integrates cloud-based applications and on-premise databases and applications data quickly and easily.
