Pacific-Antai Life Insurance Company Limited (PALIC) is a joint venture between China Pacific Insurance (Group) Co., Ltd., and ING Group N.V. The organization has 20 sales offices, more than 500 employees and nearly 3,000 registered agents in Shanghai and Guangdong.
“Informatica allowed us to understand our customer data multi-dimensionally, accelerate our business processes and improve our customer satisfaction. It established an accurate historical data infrastructure environment for attracting more customers in the future, and created a sophisticated and complete data system for our company.”
Business Need
- Integrate and manage a vast amount of customer data.
- Increase business agility.
- Lower the cost of managing data.
Challenges
- Consolidate and integrate decentralized business data and applications.
- Lay the foundation for continued growth and development.
- Shift system from policy-centric to customer-centric.
Solutions & Results
- Increased processing capacity to 800,000 users daily.
- Lowered number of transferred service calls.
- Improved customer service efficiency while reducing employee workload.
Products & Services
Informatica PowerCenter
Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.
Informatica PowerExchange with Change Data Capture Option
Captures changes as they occur so that IT can deliver up-to-the-minute data to the business.
