Union Bank of the Philippines – Informatica Customer Success Story

Union Bank of the Philippines, commonly known as UnionBank, is one of the largest banks in the Philippines, ranking seventh in terms of assets after its successful merger with smaller competitor International Exchange Bank.

“Because we have the golden record with Informatica MDM, we know if a customer is in good standing, and we can approve a loan in less than three minutes.”

Henry Aguda

Chief Technology and Operations Officer and Chief Transformation Officer, Union Bank of the Philippines

Goals

Become a 100% digital bank in 2 years by empowering citizens through secure digital services using their mobile device
Accelerate covered and suspicious transaction reporting for Anti-Money Laundering Act (AMLA) compliance while improving accuracy

Improve data quality for know-your-customer (KYC) initiatives to promote financial inclusion, increase sales opportunities, and provide the right services

Solutions & Results

Use Informatica Master Data Management (MDM) solution to build a single golden customer record and display a trusted view of each customer
Automate data cleansing and standardization of customer information with Informatica Data Quality
Integrate core banking systems with automation platforms for faster and cleaner compliance reporting

Helps increase revenue 12x as a result of digital transformation, providing customer loan approvals in 3 minutes versus 4 to 6 weeks
Improves data quality for the bank’s Know-Your-Customer initiatives from 35% to 100% in one year, increasing cross-sell and up-sell opportunities while improving security
Enables 5x faster covered (large) and suspicious transaction reporting for AMLA compliance (5 days vs. 1 day) with much higher data quality

View the PDF

Products & Services

Informatica Multidomain MDM

A master data management solution is the glue that binds your systems and information together. It’s the single source of truth for your data-driven digital transformation, providing trusted, accurate, complete data for your customer experience program, marketing and sales operations, omnichannel retailing, supply chain optimization, governance efforts, compliance initiatives, and more.

LEARN MORE