Nortel Networks
Nortel develops communication technologies and infrastructure to implement broadband, wireless broadband, Voice over IP, and multimedia services and applications in more than 150 countries.
“Only Informatica PowerCenter enabled us to enlarge our integration perimeter. The performance offered by this platform is higher than expected and allows us to envisage even more extremely promising prospects.”
— Sébastien Brette, Infocentre Manager, Nortel Networks
Business Need
Deliver outstanding customer support on its software and equipment
Lower the cost of IT management and delivery
Increase business agility.
Challenges
Integrate data from four product lines and ten data marts.
Make customer support more efficient.
Increase responsiveness of research and development team.
Solutions & Results
Processed three times the data in half the time of previous solution.
Shortened time to identify, solve, and follow up on customer support issues.
Increased visibility into current projects.
Streamlined software testing for faster time-to-value.
Products & Services
Informatica PowerCenter
Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.
