Understanding & Optimizing Member Data for Seamless, Satisfying Interactions
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Understanding what your members want, need, and expect from you is key to delivering satisfying, seamless experiences that engage and retain them.
In “Improving the Health Plan Member Experience with Connected Data,” you’ll learn how to understand – and realize more value – from every interaction you have with your members, from scheduling to billing:
- Building a 360-degree member view optimized with artificial intelligence and contextual data
- Increasing member wellness and satisfaction with analytics and data-driven innovation
- Optimizing member visibility to support marketing, operations, and cost avoidance use cases
- Monica Mullen, Principal Solutions Marketing Manager, MDM & Customer 360, Informatica
- Tony Sheaffer, MDM Specialist, Healthcare, Informatica
- Glenn Riedel, Solutions Architect, Informatica