VIVACOM is Bulgaria’s largest telecommunications company, with millions of fixed line, mobile and Internet services customers.

“Using the unified Informatica Platform, VIVACOM is realizing the true potential of vast amounts of data. The solution has trusted, timely data for decision-making, lower levels of risk throughout the organization, and improved operational efficiency at lower costs.”

— Ivan Cholakov, IT Director, VIVACOM


Business Need

Acquire and retain more fixed line and mobile subscribers.

Lower the cost of operations.

Manage risk more effectively



Reliance on scripting to integrate data from 14 critical systems—including billing, customer relationship management, provisioning, and payroll.

Complex relationships and interactions between systems, plus duplicated data, led to contradictory answers to questions posed by the business.

Hand coding was labor intensive, expensive and slow.


Solutions & Results

Ensured data available for decision-making six times faster than before.

Turned data into a valuable, long-term asset.

Enabled company to develop new processes in hours, not days like before.

Led to more accurate and reliable decision-making throughout the business.

Increased efficiency and lowered cost.


Products & Services

Informatica PowerCenter Advanced Edition

Standardizes data integration at an enterprise level, across numerous projects and departments.

Informatica PowerCenter Real Time Edition

Integrates and provisions operational data in real time.

Informatica Data Quality

Transforms the way your business works by instilling trust in data at all times.

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