EVERTEC

EVERTEC is the leading, full-service transaction processing business in Latin America and the Caribbean. Headquartered in Puerto Rico, the company provides a broad range of merchant acquiring, payment processing and business process management services across 19 countries in the region.

“A neighboring bank in Puerto Rico attempted a similar project and it took them two years—with Informatica, we were able to integrate the new bank customers in three months.”

Miguel Mercado Morales

Chief Information Officer, EVERTEC

Business Need

Lower time and cost associated with integrating acquired assets of Westernbank Puerto Rico into Banco Popular.
Comply with PCI standards for card payment transactions.

Reduce Banco Popular’s risk: previously, the bank’s collections department budgeted $12 million for losses arising from customer defaults.
Attract, win and grow customers.

Challenges

Extract, transform and load Westernbank data (including data on 400,000 customers) into Banco Popular platform in one weekend.

Integrate data from 18 systems, including customer, account, mortgage and loans (residing in AS/400, SQL Server, DB2, flat files and others).

Solutions & Results

Saved $9 million through acquisition real estate savings, reuse and lower development costs.
Ensured the bank’s compliance with PCI data privacy mandates and regulations.
Reduced customer reporting latency from 45 days to one day.
Enabled bank to better attract, win and grow customer base.

Successfully integrated 400,000 customer accounts from acquired bank in one weekend.
Lowered cost of creating accurate, timely banking data hub by $800,000 in one year.
Increased customer collections by $2.5 million and lowered risk.