Global Support Centers
Open a new case or follow up on an existing one by telephone, email, or through MySupport.
Local support when you need it
Support is available during business hours in the Time Zone where you purchased your licenses (Monday to Friday, 9am to 5:30pm, excluding public holidays).
If you are a customer of Enterprise or Mission-Critical Support programs, you can open a new case at any time.
Please note: To follow up on urgent cases opened by email or via MySupport, please call Informatica Global Customer Support.
Toll-Free Numbers
Americas
Brazil: 0800 891 0202
Mexico: 001 888 209 8853
North America: 1-877-463-2435 (1-877-INFA-HELP)
Asia Pacific/Australia
Australia: 1-800-120-365
China: 400 810 0900
India: 00080000 16360
Hong Kong: 00852 82283186
Europe
France: 0805 804632
Germany: 0800 5891281
Italy: 800 915 985
Netherlands: 0800 2300001
Portugal: 800 208 360
Spain: +34 91 787 79 81
Switzerland: 0800 463 200
United Kingdom: 0800 023 4632
Standard Tariff Numbers
France: +33 157329235
Germany: +49 69299571308
Netherlands: +31 707703640
New Zealand: +64 9 912 8901
Singapore: +65 6389 6735
United Kingdom: +44 2036845792
