Support is available during business hours in the Time Zone where you purchased your licenses (Monday to Friday, 9am to 5:30pm, excluding public holidays).
If you are a customer of Enterprise or Mission-Critical Support programs, you can open a new case at any time.
Please note: To follow up on urgent cases opened by email or via MySupport, please call Informatica Global Customer Support.
Brazil: 0800 891 0202
Mexico: 001 888 209 8853
North America: 1-877-463-2435 (1-877-INFA-HELP)
Australia: 1-800-120-365
China: 400 810 0900
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