EVERTEC is the leading, full-service transaction processing business in Latin America and the Caribbean. Headquartered in Puerto Rico, the company provides a broad range of merchant acquiring, payment processing and business process management services across 19 countries in the region.

“A neighboring bank in Puerto Rico attempted a similar project and it took them two years—with Informatica, we were able to integrate the new bank customers in three months.”

Miguel Mercado Morales

Chief Information Officer, EVERTEC
Business Need
  • Lower time and cost associated with integrating acquired assets of Westernbank Puerto Rico into Banco Popular.
  • Comply with PCI standards for card payment transactions.
  • Reduce Banco Popular’s risk: previously, the bank’s collections department budgeted $12 million for losses arising from customer defaults.
  • Attract, win and grow customers.
  • Extract, transform and load Westernbank data (including data on 400,000 customers) into Banco Popular platform in one weekend.
  • Integrate data from 18 systems, including customer, account, mortgage and loans (residing in AS/400, SQL Server, DB2, flat files and others).
Solutions & Results
  • Saved $9 million through acquisition real estate savings, reuse and lower development costs.
  • Ensured the bank’s compliance with PCI data privacy mandates and regulations.
  • Reduced customer reporting latency from 45 days to one day.
  • Enabled bank to better attract, win and grow customer base.
  • Successfully integrated 400,000 customer accounts from acquired bank in one weekend.
  • Lowered cost of creating accurate, timely banking data hub by $800,000 in one year.
  • Increased customer collections by $2.5 million and lowered risk.

Products & Services

Informatica PowerCenter

Accesses, integrates, and delivers any and all data quickly and cost-effectively, without hand coding.

Informatica PowerExchange

Accesses mission-critical data and delivers it throughout the enterprise wherever it’s needed, on any schedule.

Success Stories

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