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Global Support Centers

Open a new case or follow up on an existing one by telephone, email, or through Informatica Network.

Contacting Informatica Global Customer Support

Customers can contact Informatica Global Customer Support (GCS) through the Informatica Network Portal. Your regional GCS team is available during Local Business Hours. These hours are Monday to Friday, 9:00am to 5:30pm (excluding public/bank holidays) in the supported time zone based on your Success Offering, as shown in the table below.

 

Success Offering Supported Time Zone Support Outside Local Business Hours
Basic Success Time zone of license/subscription purchase Not Available
Premium Success Time zone of license/subscription purchase 24x7 support for Priority 1 (P1) Cases only
Signature Success Time zone of Support Contact All Support Cases
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When opening a Priority 1 (P1) Case that needs a response outside of your Local Business Hours, during public/bank holidays or on weekends, please call your local support telephone number to speak with the out of hours support team. This also applies if you have an existing P1 or escalation that requires a response outside of Local Business Hours. If all engineers are busy assisting other customers, telephone calls will be diverted to voicemail. Please leave a message with the Case number and contact telephone number and the next available support engineer will call you back.

If your country is not listed below, please call the North America, United Kingdom, or India number for support in English, based on whichever region is closest to your location. On weekends, all numbers will route to the out of hours support team.

Support outside Local Business Hours is available only in English. For more information, please see the Informatica Support Guide.

Toll-Free Numbers Standard Tariff Numbers
Americas
Brazil 0800 891 0202
Mexico 001 888 209 8853
North America 1-877-463-2435
(1-877-INFA-HELP)
Asia Pacific
Australia 1-800-120-365
China 400 810 0900
Hong Kong 00852 82283186
India 00080000 16360 +91 80 61404098
Japan 0120 522 434 +81 3 6403 7650
New Zealand +64 9 912 8901
Singapore +65 6389 6735
Europe
France 0805 804632 +33 157329235
Germany 0800 5891281 +49 69299571308
Italy 800 915 985
Netherlands 0800 2300001 +31 707703640
Spain 900 813 166
Switzerland 0800 463 200
United Kingdom 0800 023 4632 +44 2036845792