Informatica Success Offerings

accelerate your business outcomes

No matter where you are on your digital transformation journey, our customer success offerings are designed for every need—now and in the future.

Success offerings, reimagined

Our success offering framework is designed to help your business thrive. It supports the way you do business today—across multi-cloud and on-premises environments. This means you'll see value faster and accelerate your ROI. Ensure a successful data-driven digital transformation with a continuous level of superior support.

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CA Consumer

Connecting our offerings to your Business Outcomes

With our scalable customer success framework, you can tailor your services to match your business needs. Our Premium and Signature Select services offer an enhanced experience that includes advanced, assisted, and proactive support; education services; Assurance and Guided services for business-critical deployments. Our services deliver a connected and seamless experience to achieve your business outcomes.

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Take service and support to the next level

Informatica success offerings are built for the way you do business today—and in the future.
See how we are setting the standard.

Informatica Mega Stack
Self-Service Knowledge center
Online community
Assisted Support Support hours 24x7 24x7 24x7
Unlimited cases
Critical response hours 30 minutes 1 hour 2 hours
Option to escalate (on-demand)
Proactive Services Dedicated teams Additional cost
Emergency response team
Live assistance
Scheduled consults with subject matter experts
Success Services Dedicated success teams
Value Accelerators

Certifications and Customer Service Awards

Informatica has earned top marks in customer loyalty for 12 years in a row and ranks #1 in customer experience.

Get in touch with our experts.

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