Wolters Kluwer

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. With a priority to provide timely, actionable insights in an end-to-end digital environment, Wolters Kluwer serves 93 percent of the Fortune 500 companies, 100 percent of the top U.S. accounting firms, and 90 percent of the top banks globally. The company is headquartered in Alphen aan den Rijn, the Netherlands, and serves customers in more than 180 countries, maintains operations in over 40 countries, and employs approximately 18,600 people worldwide.

“Informatica gives us deep insights for all three of our sales teams to understand where cross-sell and upsell opportunities exist within each customer organization.”

Matt Roberts

Director of Customer Data Management, Wolters Kluwer Health
Business Need
  • Deliver real-time customer data using bi-directional MDM
  • Scale efficiently by following a cloud-first strategy
  • Understand and manage customer hierarchies
Goals
  • Leverage customer data to improve the service and insights Wolters Kluwer provides to healthcare, financial, compliance, and legal industries
  • Enable CT Corp., a Wolters Kluwer subsidiary focused on delivering industry leading corporate compliance solutions to legal professionals to increase sales, gain deeper understanding of customers, and provide accurate and timely billing
  • Empower Wolters Kluwer Health to increase revenue by identifying upsell and cross-sell opportunities and improving marketing effectiveness
Solutions
  • Create a single source of truth for customer data to identify each customer’s current compliance requirements and billing information
  • Match records and integrate external data sources to create customer hierarchies, helping to gain a deeper understanding of customers
  • Leverage Informatica MDM to interface with ERP and CRM systems via web services to enable ‘real time’ data quality and record duplication detection
Résultats
  • Helps drive sales and revenue by revealing marketing opportunities and making trusted data available for analytics
  • Improves data quality and customer data management, reducing searching and maintenance activities
  • Allows salespeople to have more informed conversations with customers about their industry-specific compliance needs while streamlining billing

Products & Services

Informatica MDM Cloud Edition

Informatica MDM Cloud Edition offers the full capabilities of Informatica’s MDM solution, giving you a 360-degree view of any domain and any data relationship in the cloud

Informatica Data Quality

Deliver the right data quality capabilities at the right time and the right scale to the right users.

Informatica Data as a Service

Confidently engage with your customers using verified and enriched contact data.

Informatica PowerCenter

Support the entire data integration lifecycle, from jumpstarting the first project to ensuring successful mission-critical enterprise deployments.

Success Stories

Kelly Services

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