Headquartered in Malaysia, Etiqa is a subsidiary of Maybank Group, one of Asia’s leading banking groups. The company prides itself on being a true multichannel provider of life and general insurance services and Takaful products, delivered through its 24,000-strong agency network, more than 27 branches, and over 400 Maybank branches.
“Informatica and Emerio gave Etiqa a platform, which is built for the future. Besides delivering a powerful platform for MDM, we also have the flexibility to conduct data integration, profiling, migration and other processes—all within the same platform. It’s a game-changer.”
Business Need
- Gain a better understanding of customer needs and preferences.
- Increase market competitiveness
- Deliver a service experience that rewards customer loyalty.
Challenges
- Mergers and acquisitions created a siloed view of insurance customer relationships.
- Fragmented customer data undermined quality of service delivery, and diminished opportunity for incremental revenue generation.
Solutions & Results
- Maintained price and product competitiveness following Malaysian insurance market detariffication.
- Helped attract and retain policyholders, grow revenue, and deliver a more rewarding service experience.
- Supported robust data governance and maintained trustworthiness of data.
- ACORD-compliant MDM solution reduced cost and complexity of insurance industry integration.
- Transformed product-centric view to a single, holistic, and trusted customer centric view.
- Underpinned customer web portal, for enhanced customer satisfaction, social selling and increased cross- and up-sell opportunities.
Products & Services
Informatica MDM
The true end-to-end MDM solution tackles complex issues head-on with complete and accurate views of complex business-critical master data and relationships.
Data Quality
Provides all your projects and initiatives with clean, trusted data to meet your business objectives.
Data Integration
Great data at your fingertips—combined from many different sources into a single application.
