Japan for UNHCR

Japan for UNHCR (J4U) is a registered Japanese nonprofit organization receiving approximately USD $43 million per year in donations, growing at a 20 percent annual rate with 70 employees in its Tokyo office.

“We were able to respond quickly to the COVID-19 pandemic by building the infrastructure capacity to potentially reposition 50 of our face-to-face fundraisers as telemarketers, using Informatica Intelligent Cloud Services to move the data between cloud applications.”

Carl Sundberg

CIO, Japan for UNHCR

Business Need

Make the best use of donations to raise awareness, help the world’s refugees, and ease the plight of displaced people
Raise funds to ease the impact of COVID-19 on refugees and displaced communities while maintaining social distancing

Empower a small IT team to quickly develop and deploy digital tools and software features that help fundraisers with their mission

Challenges

Automate ETL and job scheduling for cloud migration
Provide a visual interface for non-programmers

Accommodate double-byte Japanese character sets

Solutions & Results

Move from manually intensive data flows to Informatica Intelligent Cloud Services for integration platform as a service (iPaaS)
Integrate Salesforce with Amazon Connect to move donor and financial data in and out of a cloud contact center while keeping information current in Salesforce
Increases developer productivity 3-fold, making new fundraising tools and features available in weeks instead of months.

Use Informatica Cloud Data Integration to connect cloud apps and a Microsoft SQL Server data warehouse using prebuilt connectors
Helps donations go further by improving operating efficiency, reducing manual processes
Positioned the technology infrastructure to support redeployment of face-to-face solicitors to telemarketing

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Products & Services

Informatica Intelligent Cloud Services

Informatica Intelligent Cloud Services is a next generation iPaaS, which is made up of a growing number of data management products. The productivity of the environment is accelerated by a common user experience across all products, the AI/ML-driven intelligence of the CLAIRE™ engine, and a microservices architecture.

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