Pan-Asian Insurer

Headquartered in Hong Kong and operating in several countries throughout Asia, they offer life and medical insurance, general insurance, employee benefits, and specialty insurance products.

“The ease with which we were able to integrate Informatica solutions into our environment has enabled us to achieve our goals quickly and seamlessly.”

Director

Group Data Governance, Pan-Asian Insurer

Business Requirements

Deploy an integrated data governance solution
Meet increasing regulatory reporting obligations

Visualize end-to-end data lineage

Goals

Establish a consistent set of data governance standards and protocols to manage insured and policy data
Provide stakeholders with greater visibility and confidence in data quality, while safeguarding customer data

Strengthen data governance capabilities across operating entities in Asia

Solutions & Results

Use Informatica Axon Data Governance to collaborate and build an enterprise-wide glossary of business terms relating to customers
Scan and catalog customer data with Informatica Enterprise Data Catalog to trace the flow of personally identifiable information (PII) spanning seven locations and across on-premises and cloud with both Microsoft Azure and Amazon Web Services (AWS)
Validate the accuracy and consistency of customer data with Informatica Data Quality, and verify customer information with Contact Data Verification, in an effort to prompt customers to update their most current information

Integrated Informatica solutions with ease, enabling them to achieve their goals quickly and seamlessly
Enables faster and easier discovery of PII data, allowing them to ensure compliance with regional and local Personal Data Protection Act
Saving an average of three minutes per customer service call and reduced email bounce rates by improving customer data

View the PDF