Providence St Joseph Health - Informatica Customer Success Story

Providence St. Joseph Health is a national, not-for-profit health system focused on providing healthcare to the poor and vulnerable across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. The organization operates 50 hospitals and 829 clinics, and offers a range of services including health plans and housing programs. Providence St. Joseph Health invests billions of dollars into the communities it serves, providing relief, comfort, and care.

“Getting the right information to the right person at the right time is critical in healthcare. Informatica has given us the tools to make trustworthy data accessible in a timely fashion.”

Kim Jackson

Vice President, Strategy, Products and Governance, Providence St. Joseph Health

Business Need

Improve accessibility, timeliness, and quality of information to enhance patient care and safety, and streamline the reimbursement process
Enable staff to spend more time analyzing and using data instead of extracting, merging, validating, and cleansing data

Support strategic initiatives such as population health and regional efforts around electronic medical records (EMRs)

Challenges

Automate data integration across disparate systems, such as the provider credentialing system and MEDITECH
Provide a metadata glossary to business users with field definitions and data lineage for metrics around re-admission rates, surgical procedures, and pressure ulcer progression

Publish a dashboard of data quality metrics to proactively identify and resolve problems pertaining to patient identification, duplicate provider IDs, and abandoned clinical records

Solutions & Results

Published a golden provider master record by leveraging Informatica Master Data Management to establish a single source of truth for all data assets
Standardized KPIs and automated reporting functions, freeing up resources to analyze and use data strategically

Reduced duplicate patient records by 86% by integrating enterprise master patient index with more than 18 sources containing 10 million records
Implemented data governance based on industry best practices, and tied all data initiatives with analytics