Fjordkraft

Fjordkraft is a Norwegian company that delivers power and mobile telephony services to end users. The company supplies electricity to more than 1.4 million people through over 600,000 delivery points in households, businesses, and public entities across Norway.

“Informatica MDM is very user friendly, and we get a much more complete view of the customer than multiple single-context records can provide.”

Rafal Jakobsen

Data Analyst, Fjordkraft

Business Need

Understand customer hierarchies and household relationships
Integrate with QlikView for reporting

Improve data quality at the source

Challenges

Provide a single view of power and mobile customers to communicate more effectively with them and provide better service
Simplify analytics and regulatory compliance by integrating data from multiple sources and prepare for a cloud migration

Increase developer productivity by making it easier and faster for them to locate the right customer data for use in web and mobile apps

Solutions & Results

Use Informatica Master Data Management to consolidate, deduplicate, and master customer data
Extract and cleanse data on-premises using Informatica PowerCenter while transitioning to Informatica Intelligent Cloud Services
Accelerates digital innovation by helping to reduce development time and improving the accuracy of customer data in web and mobile apps

Configure web and mobile apps to pull customer information directly from Informatica MDM
Helps create a more flexible and customer-centric business model and advise customers about new services to drive revenue
Provides centralized customer data for analytics while making it easier to comply with GDPR

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